Question 1

I received an estimate but I’m not ready to sign yet?

Accepted Answer

Not an issue. Our homes are one of the biggest purchases we’ll make and a roof is major decision. We’re here to help you make an informed decision and do what is right for you. The estimate is good for 30 days. Generally if more time is needed, we’d likely need to re-inspect the roof to ensure no new or worsening damages have occurred.

Question 2

What are the signs my roof has problems?

Accepted Answer

At first glance, you can see common roofing issues such as: 
Missing shingles
Water stains inside of the home or attic
Exposed roof components that look out of place
Rusted flashing
Roof stains (washing)

However, there are also times where you might not see apparent roof issues such as:
Rotting plywood (decking)
Penetration collar cracks or leaks 
Nail pops / punctures 
Excessive granule loss
Creased shingles

In this case, you have options, which lead to our next question.

Question 3

I have a roof leak, what do I do?

Accepted Answer

Factors such as the age of your current roof, the current warranty (if there is one), and the scope of your roof leak will ultimately determine the next steps. In either case, the first step is to always get the issue inspected by a roofing company… an honest roofing company.

The kind of damage on your roof causing the leak will then determine your appropriate options:

Administer “emergency repair” such as a tarp to prevent further damage.
Repair the roof through your homeowner’s insurance or cover repairs out of pocket.

Question 4

How much does a new roof cost?

Accepted Answer

The answer varies depending on a few factors. One, the size of your roof will ultimately determine how much a new roof costs first and foremost. Roofs are measured by what is called “A Square” and this means 100 square feet.

Pricing is done per square, which includes tearing off the existing shingles, laying new weather shielding, followed by the asphalt shingles. The cost per square is determined by the type of shingles a homeowner selects.

Question 5

Can you roof in the winter?

Accepted Answer

Yes we can, however we need to make sure that the temperature is above 40 degrees to ensure materials bond properly and material factory warranties.

Question 6

What if it rains on build day?

Accepted Answer

Unfortunately we would need to reschedule for a different day. Crew safety is important to us. OSHA and our insurance liabilities preclude us from doing working during inclement weather.

Question 7

What happens after the inspection is complete?

Accepted Answer

After we thoroughly inspect your roof, our team will generate a report of our findings. We will either give you recommendations on how to prolong the life of your roof or create an estimate to review with you. As the home owner you have the option to choose whether or not to file a claim through your insurance.

If you choose to file a claim, the insurance company will send a claims adjuster to inspect your roof on behalf of the insurance provider. As your roofing contractor we will be there with them to make sure the adjuster is giving you a fair shake. Once the inspection is completed the adjuster determines the cost of the repair or replacement.

If no claim is filed, you direct us to what repairs you’d like us to fix or ignore.

Question 8

What are supplements?

Accepted Answer

Sometimes during the inspection or adjuster meeting, it is not possible to identify every possible damaged item. One common item that goes unnoticed is damaged decking or the plywood that your shingles are nailed to as it is impossible to gauge their condition from the outside. In the case of insurance claims, these “extra costs” not originally noted by the adjuster are documented by the roofer and then submitted to the adjuster for additional compensation. If deemed acceptable by the adjuster, the additional costs are approved. If denied, the repairs are compensated by the policy holder.

Question 9

What to do or not to do?

Accepted Answer

Do
Know your policy. Call your insurance provider and ask about what your policy covers. 
Do you have Wind/Hail coverage
Do you have Full Replacement or Actual Cash Value (ACV) coverage?
What is your deductible.

Inspect your roof every 1-2 years if your roof is <7yrs old. For Roofs >7year we suggest a quarterly inspection or per storm basis. Your roof is what protects your home from the elements and also provided structural support for your walls. If a major storm, hail, or heavy winds have recently occurred, it is good practice to have someone take a look.

When Buying or Selling a home: Not all home inspectors climb on top of the roof! Some just observe from the ground. As professionals, we know what to look for and help protect one of your biggest purchases in life.

Do Not
Attempt to replace or repair your shingles without consulting with us first. If you damage other shingles during the repair process this could entirely remove your ability to file a future claim!

Go with the “two Chuck’s in a truck” out-of-state roofers. Some companies are created just to chase storm damage and insurance claims. Stick with someone who is close by and will be around should any warranty work be needed.

Don’t wait to engage us. If you already have an adjuster coming out to look at your home please let us know so we can be there with your insurance adjuster.

QUESTIONS

Frequently Asked Questions